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Quality Control Department
Quality forms the main axis of the activities of Pakshoo Industrial Group. We strongly believe that the successful efficiency of our function in all aspects of business depends on maintaining high standards and upgrading of the added value through enhancing the quality level. The quality control unit of Pakshoo Company consists of the trained personnel who are working hard 24 hours a day parallel with other units toward the control and maintenance of the quality indices and proper offer of products to customers.
Quality control sub-sections
- Chemistry laboratory
- Physics laboratory
- Microbiology laboratory
- Statistical quality control
- Colleague laboratory of the Standard Department
In the latter sub-section all the products delivered by the standard department are analyzed on the basis of the domain of the license application as follows:
Domain of the license application of the colleague laboratory of the standard department:
- Automatic detergent powder
- Hand wash detergent powder
- Liquid soap
- Hair shampoo
- Hair conditioner
- Dish washing liquid and gel
- Cleaning acid liquid
- Glass cleaning solution
Accredited laboratory
Physical and chemical control of the raw and subsidiary materials of the sanitary products including the sanitary raw materials used in the production lines of the company except for paint.
Major principles of the quality control program of the company are as follows:
- Inspection, taking sample, test, analysis and control on the basis of instructions
- Documentation of the executive trend and registration of records
- Controlling and comparing license and permits based on the instructions
- Controlling standards and comparing them with the instructions
- Controlling, safety, health and hygiene
The products are controlled and tested within the following stages:
- Entry control
- In-process control
- Finished product control
- Non-complied product control
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Entry control
Samples are taken from all the goods and commodities by the experienced quality control personnel upon entry to the factory and tested on the basis of the related standards. After certification they are sent to the production lines otherwise, they will be sent back to the supplier. In fact all the sub-sections of this section namely, chemical, microbial, physical and statistical sub-sections are involved in controlling and registration of the raw materials and requisites that are entered in the factories.
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In-process control
In this sub-section samples are taken from all the products of the factories during the production process according to the standards and are inspected and monitored by the quality control personnel, therefore products are produced according to the expected standards and qualities.
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Finished product control
A sample is taken from the finished products at this stage and is controlled and inspected based on the related standards and quality terms from all aspects including:
- Microbial characteristics
- Chemical characteristics (PH), weight percentage of the active substance at the anionic level-dry residue-salt percentage and so on
- Rheology (viscosity) characteristics
- Sensitive characteristics (appearance, brightness, odor, foaming, dryness and softness of skin and so on.
4. Unmatched product control
Unmatched product control is a concept which has particularly been attended by different versions of the ISO standards due to its great importance and the determining role it plays in the quality control system. If we want to offer a simple definition of an unmatched product we can call it a product which does not match with one or more pre-determined characteristics for whatever reason. When deciding about an unmatched product one or several following aspects may occur:
The unmatched product is acceptable needless of any measure and due to the usage of the concept “lenity permit”.
The unmatched product is changed into the matched product through necessary modifications or the unmatched degree of the product is at a level which can be acceptable with the help of the “lenity permit” concept.
The unmatched product has not been considered to be appropriate for the main and expected application however it can be used as a product with a lower degree of quality for other purposes and applications.
In the event none of the above mechanisms should be applicable on the unmatched product it has to be considered as an outage and prevented from consumption.
Aims and obligations of quality control section
- To maintain and upgrade the quality
- To inspect the tools and equipments needed for delivery, preparation, production and packaging
- To conduct technical and hygiene inspection of factories
- To prepare the particulars of the finished products and method of their preparation
- To comply with regulations and standards
- To control water and wastewater of the factories
- To take sample and test the product from beginning to the end
- To remove defects and problems
Advantages of establishment of the quality control system
Reduction of re-works, costs and finished prices, optimization of processes, better designed services, enhanced productivity and efficiency, boosted morale of the personnel, better intra-organizational communications, enhanced level of quality of products or services, transparency of the limit of responsibilities and powers, promoted satisfaction of customers, higher trust of customers, good reputation in the market, more attainable share of the market, higher competition potential, more profits, less complaint from customers.
